Privacy policy

PRIVACY POLICY

Last updated: 25 September 2026

1. ABOUT THIS PRIVACY POLICY

The Gem Centre respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you:

• Visit thegemcentre.com.au
• Purchase from us online or in-store
• Contact us or request customer support
• Subscribe to marketing communications
• Otherwise interact with The Gem Centre

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles where they apply to us.

2. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with us and may include:

Contact information

• Name
• Email address
• Telephone number
• Billing and delivery addresses

Order and transaction information

• Products purchased or considered
• Order history
• Payment status
• Delivery and tracking information
• Returns, exchanges and refund information

Payment details are processed by Shopify and our payment providers. We do not generally receive or store your complete credit or debit card number.

Account and customer-service information

• Customer account details
• Messages, enquiries and correspondence
• Product preferences
• Repair, special-order or custom-order information you provide

Device and website-use information

• Internet Protocol